Accessing Your (Restricted) Meta Assets
Meta access issues are still one of the biggest problems businesses face.
If your Facebook Page, Ad Account, Business Manager or Pixel was set up years ago with a mix-match of personal emails, old staff logins, agencies, or outdated contact details, you are at risk. Add to that Meta’s automated bot restrictions and sudden ad account shutdowns, and it can feel like your entire digital presence disappears overnight.
The good news? There is almost always a way to get access back.
I’m writing this while we are in the middle of what is probably the second hardest Meta access case we’ve ever handled. The most difficult was Bees Brilliance a couple of years ago. Back then, communication with Meta was extremely limited. Fortunately, things have come a long way since then.
Today, you can communicate directly with a Meta Pro. In many cases, they will even call you to help navigate the situation. But they will require evidence. Clear, structured evidence.
Below is the process we follow.
Step 1: Start the Official Support Process
To begin your submission, use this link: CLICK HERE
From there:
- Log into the profile that has (or had) access
- Select the relevant business asset
- Choose the option related to admin access, restrictions, or business verification
- Submit your case
- Be clear, factual and concise. Emotional language does not help your case.
- They will likely tell you that there are a host of articles to troubleshoot the issue... but if you scroll to the end of the page you will see prompts for getting extra support, follow those until it gives you the option to open a chat window.
- Once your chat window is open you can try to talk to the robot but my advice is to clearly outline what has happened and tell them you need to speak to a Meta Pro. Eventually, they will connect you with a Meta Pro.
Step 2: Prepare Your Documentation (This Is Critical)
Meta will not take your word for it. They need proof.
In most cases, you will need to provide:
1. Proof of Identity
• Driver’s licence (front and back) or passport
• The name must match the person requesting access
2. Proof of Business Ownership
• Certificate of Incorporation
• Company Extract
• Business registration documents
3. Proof of Website Ownership
• Screenshot of domain ownership
• Access to verify the domain inside Meta Business Settings
• DNS verification or Meta tag confirmation
4. Proof of Historical Connection
• Invoices from Meta showing you have previously paid for ads
• Ad account ID numbers
• Business Manager ID
The stronger your documentation, the faster the review.
Use a structured letter format when submitting admin disputes. It must be:
• On business letterhead
• Clear about which ad account is being disputed
• Clear about who is requesting access
• Supported by ID and business documentation
Meta access problems are rarely caused by one dramatic event. They usually stem from years of messy setup: old emails, former employees, agencies that never transferred ownership, or incorrect Business Manager structures.
The good news is that communication with Meta has improved dramatically. There are real humans available. They will help. But only if you provide the evidence they require.
If you get stuck, please reach out.
You are not the first business this has happened to, and you won’t be the last. But with patience, documentation and persistence, access can almost always be restored.